Operations
A clean website handover is the start of good care
The five connections and decisions that turn a finished build into a website your team can confidently support.
8 August 2026 · 6 min read
A launch is a beginning, not a finish line
The fragile period for a website often starts just after launch. Forms need watching, search data needs time to settle, and small technical issues can quietly become expensive. A good handover makes ownership explicit before any of that happens.
Give one team the complete picture
A specialist should understand the website, search performance, forms, notification recipients, and the people responsible for business decisions. That context makes ongoing management more useful and keeps technical work off the client’s desk.
Agree what healthy means
Decide how often the site should be checked, where enquiries should arrive, which improvements matter most, and who receives reports. Clear expectations let the specialist team take responsibility while keeping clients informed.
Good website care is less about constant intervention and more about having the right signals, ownership, and next step.