Forms & lead management
Keep track of every enquiry.
Connect website forms to one lead inbox, acknowledge the customer promptly, and keep follow-up visible until the enquiry is resolved.
The problem
An enquiry is only valuable if somebody sees and follows it up
Website forms often rely on a single email notification. Messages can be filtered, forwarded to the wrong person, or forgotten after the first reply.
- Reliable form capture
- Submissions remain available in Sitewell even when an inbox rule lets you down.
- Prompt acknowledgements
- Customers receive a professional response confirming that their message arrived and what happens next.
- Spam kept separate
- Suspicious submissions stay reviewable without overwhelming the genuine lead inbox.
- A simple follow-up rhythm
- Statuses, notes, and reminders make the next action visible to the people responsible.
How it works
What we do.
- 01Capture
- A visitor completes a form on your website and Sitewell records the enquiry.
- 02Acknowledge
- The customer receives your chosen reply while the right people are notified.
- 03Follow up
- Your team records notes, updates the lead status, and keeps the next action visible.
A practical example
Friday enquiry, Monday follow-up
What this looks like
A customer requests a quote after the office closes. They immediately receive a helpful acknowledgement, the enquiry waits safely in Sitewell, and the team can see that it needs a call when work resumes.
Questions, plainly answered
Common questions.
Do I need to replace my forms?+−
Sitewell is designed to discover and connect the forms on your website. We will confirm the lightest setup for your site.
Are submissions limited?+−
No. Plans include unlimited form submissions, subject to fair-use and spam controls.
Can different forms notify different people?+−
Form names, recipients, replies, and connected workflows can be arranged around the way your business handles each type of enquiry.
Show us your website. We’ll show you where we’d start.
Start with a free website check. Then decide whether you’d like us to take care of the improvements.